Mastercard Chargeback Reason Code 70: Chip Liability Shift. • Clarified support required to request a Chargeback Reversal for Credit not processed (ISO 4513) / Goods/ services returned or refused (C04). 2 address the specific dispute reason with the documents you send. Reason codes vary by card brand. The chargeback transfers funds from the acquirer to the issuer. 1 – EMV Liability Shift 10. Disputes related to Chargeback Reason Code 93, “Merchant Fraud Performance Program”, are excluded from program monitoring. UA06 Fraud – Chip and PIN Transaction. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. Each card issuer follows their own standards for defining reason type, code and its format. This extra step can be frustrating for Card Members and lead to lost sales. The time limits for responding to a chargeback also vary based on the card scheme and the chargeback reason code. Codes are not often shared between issuers which means it can be difficult to remember the details of each. Receive the Chargeback. Discover Chargeback CodesMDR also retired reason code 4840 – Fraudulent Processing of Transactions. Not only that, but a higher win rate may incentivize banks to conduct greater due diligence before filing a chargeback in the future. Knowing these codes can help you dispute chargebacks more effectively. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. Credit card chargeback reason code: Type: Varchar; Unique: No; Blanks: Yes; Max length: 64 characters; Unique identifier which distinguishes the nature/reason of credit card chargeback reported. VCR tables (Figures 1 and 2) map the old Reason Code to its new Reason Code. Most common causes for Reason Code 90. The claim often, but not always, involves automated teller machines (ATMs). Your business may not have to handle all chargeback cases — the processor will provide automatic representation in some. C14 – Paid by Other Means. 634. If the order was genuinely not as described, then the cardholder has a case. 1 Chargeback reason codes. The transaction was recurring and the cardholder failed to meet the cancellation terms of the. Updated Visa Reason Codes. Step #2 | Report the Scam to PayPal. Mastercard Chargeback Reason Code 73: Duplicate Transaction. 12. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Then they instruct the merchant’s acquiring bank to reverse the transaction and withdraw the funds from the merchant account. You can learn more about each one by visiting the Mastercard Chargeback Guide. It gets worse. Thus, the easiest way to prevent chargeback reason code 75 from being. 7: Defective goods and services: C32: RM: 13. Next, you can log in to your PayPal account and click on Open Cases in the Resolution Centre. The chargeback reason codes were created to standardize the list of acceptable reasons a bank may submit a card chargeback or a direct debit chargeback on behalf of its customer. A chargeback attempt may fail if there is not a valid reason for it, and card issuers are unable to force a merchant’s bank to refund credit card payments. Authorization Reason Codes. Take the time to note the following dispute reason codes for Visa. Thanks for following the Chargeback Gurus blog. Poor order fulfillment: Late order fulfillment or billing for an order before shipping the goods. However, it is important to note that this reason code is based on the reason given by the customer to their bank. 2 Added chapter providing information about the Discover• Rule changes for chargeback reason codes involving unjust enrichment associated with credits issued before or after a chargeback and/or after a second presentment. Did not issue a credit, because it does not accept returns, but did not properly disclose its return policy. This means the cardholder claims that they received goods or services that were substantially different from what the merchant described. If you cannot read the chip or swipe the card, always create a manual card imprint. With that said, you still need to understand the reason codes with any chargebacks from Amex. • Updated support documentation for Paid Through Other Means (ISO 4515 / C14). Complete Guide to Visa Compelling Evidence Update CE 3. Get your complete guide to Mastercard reason codes, including all the detailed information, chargeback time limits, and other important information you need. Additionally, Amex uses a fifth "Miscellaneous" category. Chapter 5. 4853 – Cardholder Dispute – Credit Not Processed. If more information is needed, you’ll either receive an Inquiry or a Chargeback. A02 – No Valid Authorization. Not remembering the original purchase. These symbols stand for reasons why a financial institution may file a credit card chargeback from their client’s name. A Charge is Disputed * We’ll work directly with the Card Member and try to resolve the case before reaching out to you. Deferred Chargeback Raise: 128: Chargeback on Fraudulent Transaction: Fraud. In the distribution industry,. The most common cause, though, is that the cardholder initially paid for a transaction with a Visa card, then decided to use. The post below contains legacy information pertaining to the formerly-common Visa chargeback reason code 75. For a Mastercard late presentment chargeback to be valid, all the following conditions must apply: The cardholder’s account must be permanently closed. Chapter 6: Visa Chargeback Reason Codes; Chapter 7: Chargeback responses; Chapter 8: Chargeback response templates; Chapter 9: Chargeback accounting; Chapter 10: Arbitration; Chapter 11: Fraud filters; How to Create the Best Chargeback Responses. So the company has more incentive to side with customer during cardholder. Here’s how your store can prevent and deal with chargebacks. Additionally, Amex uses a fifth "Miscellaneous" category. • Chargeback Reason Code – Each chargeback contains a reason code that signifies the reason for the dispute and the rules that must be followed by the issuer and the merchant in order to resolve the dispute. Discover: Reason Code 4755 Non-receipts of goods or services. Here’s how your store can prevent and deal with chargebacks. You double and triple check your customer service records to see if the customer wrote in about the shipment (they haven’t), you check the tracking. VCR Dispute Reason Code 10. Merchants in the credit repair industry can fight chargebacks by keeping thorough records, including signed service agreements, invoices, receipts, and records of any communication with customers. Identify issues within 24 hours of a cardholder dispute, rather than waiting. The chargeback is ordered by the bank that issued the consumer's payment card. Paymentology will submit the chargeback using the appropriate chargeback reason code. If the dispute is deemed valid, the bank or credit union proceeds to issue a chargeback to the merchant. Inform the cardholder when you issue the credit. chargeback: The buyer filed a chargeback with the credit card issuer. MasterCard: Reason Code 4859 Services not rendered. Chargebacks911 offers the most comprehensive chargeback management system available, backed by the industry's only performance-based ROI guarantee. This will be referenced in the chargeback notice you received. If the merchant has a signature showing that the order was delivered, or evidence that the. 1=1010, 10. 4: Other fraud: Card-absent environment: VCR Dispute Reason Code 13. Multiple Authorization Requests. Chargeback time limits vary depending on the reason for the dispute. The Chargeback Reason Codes specifies the fraud, expired card, defective merchandise, differ amount and many others. A Product Not Delivered chargeback means the customer believes they did not receive the goods or services they purchased. However, the disputes themselves are still categorized by the issuing bank based on the card network issuing the card. For details on how to receive notifications of chargebacks, accept or dispute them, and submit evidence to. 4. Here are some chargeback reason codes by card type. The terminal action codes are in Table 122 of the 4. FR6 Partial Immediate Chargeback Program. ”. The diagnosis time and labor rates at auto repair shops vary. There are over 80 unique return codes, and each one represents a different type of return. Signifyd’s Revenue Protection solution offers fraud screening services to help merchant subscribers protect against fraudulent or unauthorized activity with respect to certain e-commerce transactions, as classified by the applicable card processor’s chargeback. The usual period that card networks will accept chargeback disputes is up to 120 days from the date of the settlement for the charge. 3 Fraud – Card-Present Environment. For those facing a lower chargeback volume, however, alerts might not provide a positive ROI. 4: Other Fraud–Card-Absent Environment. ”. Date Updated: Oct 17 2022 TABLE OF CONTENTS What Are Chargeback Reason Codes? Importance of Chargeback Reason Codes Chargeback Reason Code Categories The Complete Chargeback Reason Codes. The following are some examples: Visa Reason Code 13. Chargeback reason codes can be confusing and complicated. Chargeback prevention strategies vary based on the reason for the. Use pre-sale fraud detection service providers that can help verify the cardholder’s identity, detect potential criminal activity, and reduce the risk of accepting unauthorized transaction. Visa uses chargeback Reason Code 86 to designate chargebacks resulting when the card issuer receives a written complaint from the cardholder stating that the payment for the transaction at issue was made by other means, not with the credit card that was charged. either cash, by check or another. ACH return codes are a type of shorthand for specific information concerning the return, much like the card decline codes or dispute reason codes used by credit card networks. 4853 – Cardholder Dispute – Digital Goods Purchase of $25 or Less. • Removed reason code 4840 (Fraudulent Processing of Transactions) Chapter 1—General Information. Goods / Services Not Received or Only Partially Received C14 Paid by Other Means: Cardmember Dispute: 4750: Vehicle Rental - Capital Damages: Cardmember Dispute:. 3 - Incorrect Currency . 4 Other Fraud Card Absent. Reason Codes A chargeback reason code is a distinctive two-to-four-character combination of letters and numbers issued by the involved bank to identify why a dispute was initiated. The merchant didn’t: Issue a refund for canceled or returned merchandise. Merchants who believe they have received an invalid chargeback under reason code 13. C14: Paid By Other Means: 120: Processing Errors: Amex: C18: Cancelled Trans / No Show: 120: Cardholder Dispute: Amex: C28:Stage 1: First Chargeback. 3. Visa, Mastercard, and other leading card companies each have their own respective set of codes for this purpose. Also, remember that the time frame for your response includes any processing required by the acquirer. However, the issuer must wait at least 10 days. All reason codes. Issuer Review; Allocation. Here’s how. Reason code 4808 – Authorization-Related Disputes; Reason code 4870 – Chip Liability Shift; Reason code 4871 – Chip & PIN Liability Shift; Reason code 4834 – ATM Dispute; Chargebacks filed with these reason codes are supported by a great deal. When a cardholder disputes a charge, their issuing bank will review the transaction and decide if. 1 chargeback: 1. The assigned chargeback reason code outlines why a customer submitted the dispute. The time limits for responding to a chargeback also vary based on the card scheme and the chargeback reason code. C14 – Paid by Other Means. Only an issuer can initiate the chargeback process. In these situations, a merchant’s billing descriptor is simply not recognized by the customer. In most cases, though, cardholders have 120 days after the original purchase date to dispute the charge. 1 – Merchandise/Services Not Received; Mastercard Reason Code 4853 – Goods or Services Not as Described or Defective;. 2? Visa chargeback reason code 12. • Clarified support required to request a Chargeback Reversal for Cancelled recurring billing (ISO 4544/C28). A chargeback is the potential outcome of a disputed credit or debit card transaction. A chargeback can happen when a customer initiates a transaction dispute. Response to retrieval request: Based on the information provided, the acquiring and issuing banks resolve the dispute, if possible. These are only a handful of common Visa chargeback reason codes. On that note, below are some vendor missteps that could result in Visa reason code 13. Despite all the rules and guidelines, the outcomes of the chargeback process can be, at times, subjective, and can vary based on the scenario, merchant payment. This code applies when valid authorization for a transaction was. Standard Threshold: Reaching a chargeback ratio of 0. Technical. Reason code 53 is typically used when a cardholder received merchandise or service that was defective, damaged, or not as described, while reason code 85 is used when credit was not processed to the. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. C14 - Paid by Other Means. 3: Not as Described or Defective Merchandise/Services A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. Discover chargeback reason code 7030. The network hasn't wholly disallowed some old codes. An issuer can initiate a first chargeback when the circumstances of the transaction meet the requirement of a chargeback reason code described in the Chargeback Guide. Amex uses the same four main categories as Visa to organize its reason codes: Authorization, Card Member Disputes (which Visa refers to as Consumer Disputes), Fraud, and Processing Errors. By entering your email, you agree to receive marketing emails from Shopify. When the customer disputes a charge, the issuing bank then begins the chargeback process. 4853 – Cardholder Dispute – Goods or Services Not Provided. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. So don’t spend another second worrying about chargebacks. A chargeback reason code is just what it sounds like: A code indicating the reason a charge was disputed and a chargeback occurred. 3 may be able to represent the transaction and reverse the chargeback with the right compelling evidence. How you respond is determined by the chargeback reason code: Embed This Graphic. domestic transactions, the dispute timeline can be based on one of two start dates. Having a Lax Attitude Toward Industry Rules & Regulations. If you want a more thorough explanation of a given reason code, you can find it in our reason code lookup tool. C14 Paid by Other Means; C18 “No Show” or CARDeposit Canceled; C28 Canceled Recurring Billing;American Express chargeback reason codes, much like Discover, bear one important difference from those under Visa and Mastercard: the issuing bank is also the card network. A chargeback is a return of money to a payer of a transaction, especially a credit card transaction. Also, just like American Express, Discover functions as both a card network and an. A TC40 data claim occurs when a customer makes a fraud claim against a merchant. The cardholder alleges they never received the products or services. Chargeback Code Authorization Errors; A01: Charge Amount Exceeds Authorization Amount: A02: No Valid Authorization: A08: Authorization Approval Expired:. MasterCard chargeback reason code 4540. Chargeback Request for Information Notification of Fraud ACH Direct Debit American Express Based on the region in which you have set up American Express, you will receive reason codes from one of these columns: Reason Code North-America: Canada and United States of America Reason Code: All other countries Fraud Authorization Processing Errors Reason Code C14 Category Cardmember Dispute Claim The cardholder claims you charged their card for a transaction they paid through other methods. Chargeback Reason Codes; BIN Lookup; ROI Tool; Company. United States;. 0: Changed report name from Downloadable Dispute Report to Case Report. A chargeback happens when a customer requests for a transaction to be reversed. If a dispute is filed with Discover and a ticket retrieval request is sent, the merchant has just five calendar days to respond with. Common Card-Not-Present Visa dispute reason codes. Chargeback prevention alerts require you to monitor and respond to notifications within a short time frame, usually 24 to 72 hours. For example, 10. Some common Visa reason codes include: 10. Attempted to process transactions fraudulently. Reason Code 53 chargeback can be re-presented in one of the following circumstances: chargeback is invalid or a credit was processed. The length and structure of Reason Codes changed from a current two-digit code to four to six digits that contains decimal(s) point(s). 3. Response Cardholders and issuers have 120 days to file a dispute related to. Authorization. Dec 6, 2021 — Betty's bank issued the chargeback for $9. ”. However, for simplification, they are divided into eight categories: Fraudulent activity; Authorization issues;. Mastercard Chargeback Reason Code 70: Chip Liability Shift. The sales receipt and/or date and amount of the authorization if other than the transaction date. The customer is claiming that this purchase was not authorized. We’ll send you a notification, request for relevant information, and temporarily hold the transaction funds. Learn more about Visa reason codes. It can range from 60 to 120 days from the billing date. Documentation must be a direct result of cardholder communication. Visa chargeback reason code 75 is filed as an honest mistake. There are no format changes to the sales file specification; there are additional values added to the sales file to designate chip card transactions. 1 primarily suggests a delivery lapse by the merchant. Mastercard Chargeback Reason Code 71: Disputed Amount. A reason code is an alphanumeric string of text an issuing bank attaches to a chargeback dispute to explain its cause. Clerical In addition to Reason Codes changing as a result of the VCR program, each Reason Code is now associated with a new Reason Category. com Europe. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. Terms and conditions. com. 4? Visa chargeback reason code 12. However, they don’t address the reason why that chargeback was issued in the first place. Click on the Chargeback Reason Code drop-down menu, the user can change the. But, merchants should be aware that, eventually, everyone will be required to use the new designations. The cost to diagnose the C1214 code is 1. 104. 4 falls under the “Processing Errors” category. 4. Reason codes for the chargeback with detailed explanation of what it means, how to dispute the chargeback, and how to avoid future disputes. You’ll see that all chargebacks ultimately stem from one of three causes: merchant error, criminal fraud, or friendly fraud. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. 2. Thanks for following the Chargeback Gurus blog. Stop order fulfillment so cost of goods isn’t lost. George goes to a convenience store and buys a sandwich. Under Set Order Status, select None, Refund, or Chargeback. Chargeback reason codes are what tell a merchant why a customer is disputing a charge. The chargeback reason code. The standard chargeback process involves eight steps: Retrieval request: The card-issuing bank requests that the acquiring bank provide additional information for a given transaction. This scenario applies when the arbitration was raised by either the Issuer or the Acquirer. Description. What stands out about the Discover reason codes list, though, is most of the codes are alphabetically-noted rather than numeric. A chargeback is the potential outcome of a disputed credit or debit card transaction. Dispute Best Practices Guide Overview This guide includes: An overview of authorization and transaction processing An overview of retrievals and chargebacks Reason code guidelines for all. Spot these types of chargebacks using. It’s even more frustrating if you don’t understand what the chargeback code means. The code can be used in multiple specific situations; when necessary, an additional message will be provided along with the reason code to inform the merchant which particular type of chargeback. For example, 10. What follows is a quick reference guide for all the current reason codes for each of the four major credit card networks: Visa, Mastercard, American Express, and Discover. Credit card chargeback reason code: Type: Varchar; Unique: No; Blanks: Yes; Max length: 64 characters; Unique identifier which distinguishes the nature/reason of credit card chargeback reported. The average chargeback fee is around $25. CODE: DESCRIPTION: A01: Charge Amount Exceeds Authorization Amount. Unauthorized returns (R05, R07, R10, R29, R51): 0. Chargeback representment succeeds when you can present your rebuttal concisely and substantiate. In the case of friendly fraud, that reason could be completely invalid and. United States. The length and structure of Reason Codes changed from a current two-digit code to four to six digits that contains decimal(s) point(s). Merchants can fight chargebacks through a process called representment. A chargeback report is a periodic report that compiles key chargeback stats to track trends and identify correlations between disputes and other business data. Most commonly the payer is a consumer. American Express: Reason Code C08 Goods or services not received. A02 = No valid authorisation. High-Risk (Excessive): Reaching a chargeback ratio of. This code is used when a cardholder claims that a fraudulent transaction occurred in a face-to-face environment, such as a retail store. 1. 4 Other Fraud Card Absent. Either the acquiring or issuing bank could initiate the chargeback. Once you know why a chargeback happened, you can start building a case to address the claims that were made. MASTERCARD. MasterCard does not have an equivalent reason code. Time and Labor. 2. The time limit for Reason Code 90 is 45 calendar days from the transaction processing date. Either the acquiring or issuing bank could initiate the. Additionally, Amex uses a fifth "Miscellaneous" category. The Mastercard chargeback reason codes were condensed down in 2016, like the process that Visa just underwent with Visa Claims Resolution. Timeframe: Under card network rules, a cardholder has up to 120 calendar days from the settlement date to initiate a chargeback (depending on the chargeback reason code). There are plenty of reasons as to why this would happen, hence the many. 2 falls under the “Processing Errors” category. Declined Authorization Authorization Visa Code: 11. Always ask for authorization regardless of the transaction amount. Depending on the bank, chargeback fees can range anywhere from $20 to $100. Overview. 1 Quick Reference Lead. Consider using all the tools available to you—including Visa Secure, card security code (CVV2), and Address Verification Service (AVS). 0 is to make the chargeback process more efficient, transparent, and fair. Either the dispute must be processed within 120 calendar days of: the transaction processing date, or. Different card networks have different reason code systems. 1 - Late Presentment. Provide Explanation Give a clear overview of the documents you’re submitting, address the specific dispute reason, provide any changes made to the original purchase/agreement and explain the steps you’ve taken to resolve the dispute. 1 Merchandise/Services Not Received . However, it also encompasses scenarios like. C14: Paid by Other Means: C18 “No Show” or CARDeposit. 4846 — Incorrect Currency Code. We want to clarify: this doesn’t imply that a transaction ID can reliably prevent chargebacks and fraud. Under “Transaction History,” tap the transaction you want to dispute, then tap “Report an Issue. “American. 00 EUR as a Withdrawal fee. Feel free to submit topic suggestions, questions or requests for advice to:. Card Recovery Bulletin Authorization Visa Code: 11. “It’s a lot tougher with Mastercard because they only use four main codes. Chargeback Reason Codes Retrieval Reason Codes 78 Int'l only Service Violation Code Discover 4541 AP 4586 AW 4755 RG 4553 RM 8002 RN2 Altered Amount Non-Receipt of Goods or Services0Cardholder Disputes Quality of Goods or Services MasterCard;45 Days from the central processing date of the transaction120 Days from the central processing. And if the merchandise was returned for late delivery, the issuer should wait 15 days after the return of the merchandise before filing a chargeback. It comes into play when customers assert non-receipt of goods or services. C14: Paid by Other Means: None: Card Member Disputes: C18 “No Show” or CARDeposit Canceled: None: Card Member Disputes: C28: Canceled. Date Option. MasterCard does not have a reason code that exactly matches Visa’s 86. e. prenotification of chargeback, depending on the chargeback reason code, to the agency requesting additional documentation to properly dispute and remedy the chargeback. Reason Code. UA06 Fraud – Chip and PIN Transaction. The chargeback reason code provides distinctive information about the dispute category to both the acquirer and the merchant to help resolve the dispute. The shorthand description is “Goods/Services Not as Described. A reason code or a chargeback reason code is a string of symbols (numbers and letters). If you believe you have received an ACH return in error, you can contact your bank. S. To help merchants understand the underlying issue of each chargeback, American Express has created specific chargeback reason codes to help business owners interpret chargebacks. The issuer generates a claim, then transmits it to the merchant’s acquirer, as well as to Visa, as a means of noting all reported fraud incidents tied to the merchant. Chargeback reason American Express reason code Discover reason code Mastercard reason code Visa reason code; Cancelled subscription: C28: NF: 4841: 13. the requested documentation, your account will be debited. The cardholder may be the customer or the someone who lent their card to a friend or relative. Please note that the most common Chargeback reason code for Allocation disputes is 10. The chargeback period, or the time limit for filing a chargeback, depends on the card scheme and the chargeback reason code. WEX began issuing chip cards in Q4, 2020. M01 Chargeback Authorization. Now, 10. 102. 4853 – Cardholder Dispute – Credit Posted as a Purchase. 1 and Note on page 14 Chapters 1 and 2 Chapter 1 1. domestic transactions, the dispute timeline can be based on one of two start dates. Once filed, the merchant generally has 20. The reason code also presents a timeline to fight the chargeback and what evidence is needed to reverse the chargeback. Mastercard: n/a This chargeback is caused by Authorization. To determine the problem, you need to examine customer interactions, transaction details, and business practices. If you receive a chargeback, it is imperative to review the provided reason code so you can take actionable steps to avoid future chargebacks, especially for the same reason. This can provide important information to fight the dispute. CARDeposit is a long-running American Express program. Chargeback time frames - A specific period during which a chargeback can be raised. Victims apply for a legitimate-sounding work-from-home position, but are required to buy a laptop or other equipment. Reason. The codes for each card brand are listed below along with the recommended documentation to provide. One of two things will happen next. A chargeback happens when a customer requests for a transaction to be reversed. Try Shopify free for 3 days, no credit card required. 101. Below is a list of Mastercard chargeback codes used in eCommerce. Use clear and consistent billing descriptors. While there are many chargeback reason codes, all chargebacks fall into one of three categories:101. While the updates have been published, they do not go into effect until Oct. The same is true of all chargeback reason codes. WEX has repurposed chargeback reason code 10 to indicate EMV chargebacks. See moreAmerican Express chargeback reason code C14 falls under the “Card Member Disputes” category. This chapter covers how to find the real reason for a chargeback – including the three basic causes that are behind every single claim. Proof you have already refunded the transaction and credited the cardholder’s account. But, it could be up to 540 days, in some situations. Type. What is Visa chargeback reason code 13. Each of the major card brands, including Visa, Mastercard, and others, have their own system of reason codes. 2 address the specific dispute reason with the documents you send. Whether the CID — the four-digit security code on the front of the Card — matches the issuer’s records. Each of the major card brands, including Visa, Mastercard, and others, have their own system of reason codes. At Visa they used to receive reason code 98. The cardholder couldn't recognize the purchase description on the billing statement. The Time Frame charts in this guide indicate the reason codes, allowable time frames for chargeback processing and type of chargeback. ; Resources. The chargeback transfers funds from the acquirer to the issuer. In fact, for every dollar lost to chargebacks in 2019, the average merchant lost an additional $2. Once filed, the merchant generally has 20. C08 = Goods/Services not received or only partially received. 7: Defective goods and services: C32: RM: 13. If they think it does, they assign it a reason code and credit the funds back to the cardholder’s account. Merchants can find a. 0 to 5. The EFTA was first enacted in 1978. What is Visa chargeback reason code 12. You’ll put that reason code, the transaction amount and authorization number, and state that the. Your actions in response to a Reason Code 57 chargeback will depend on the particular circumstances, the most typical of which are listed in the table below: You did process the appropriate credit to your customer’s card account. ️ Take quick action. Chargeback /Dispute; Merchant Response. [1] Sift. The date on the credit receipt. 105. F02. 1Chargeback reason codes. UA05 Fraud – Chip Counterfeit Transaction. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. Visa’s process introduces four dispute categories and associated numerical labels (Fraud – 10, Authorization – 11, Processing Errors – 12, Consumer Disputes – 13) under which the renamed reason codes will be placed. This can be transaction receipts, proof of. Reason Code 81: Fraud. 1 is an updated version of legacy reason code 70, which was phased out under the Visa Claims Resolution initiative. Vantage HouseMastercard chargeback reason code 4853 falls under the “Cardholder Disputes” category. Other Ineligible Transactions Under Reason Code 62, Condition 2 . The chargeback reverses a money transfer from the consumer's bank account, line of credit, or credit card. Here are some numbers on chargeback reason codes: 30% - the number of chargebacks that result from transactions made with a stolen card.